Terms & Conditions

These terms govern your use of the Gonzalez Brothers Coffee B2B platform and the purchase of our specialty coffee products.

Terms and Conditions

Last updated: March 1, 2026

Please read these Terms and Conditions carefully before using the Gonzalez Brothers Coffee B2B platform. By accessing or using our platform, you agree to be bound by these terms.

1. Introduction

Welcome to Gonzalez Brothers Coffee ("we," "our," or "us"). These Terms and Conditions govern your use of our business-to-business (B2B) ordering platform (the "Platform") and the purchase of specialty coffee products ("Products") supplied by us.

These terms constitute a legally binding agreement between you (the "Buyer" or "you") and Gonzalez Brothers Coffee Ltd, a company registered in England and Wales.

2. Eligibility and Account Registration

2.1 Business Accounts Only

Our Platform is exclusively available to registered businesses. By creating an account, you represent and warrant that:

  • You are acting on behalf of a legally registered business entity.
  • You have the authority to bind that business to these Terms and Conditions.
  • All information provided during registration is accurate and up to date.

2.2 Account Security

You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You must notify us immediately at info@gonzalezbrothers.coffee if you suspect any unauthorised use of your account.

2.3 Account Approval

All account registrations are subject to our approval. We reserve the right to decline any application at our sole discretion.

3. Orders and Pricing

3.1 Placing Orders

All orders placed through the Platform constitute a binding offer to purchase the selected Products. An order is only confirmed when you receive a written confirmation from us via email.

3.2 Pricing

Prices displayed on the Platform are in British Pounds (GBP) and are exclusive of VAT unless stated otherwise. Prices are subject to change without notice, but any changes will not affect orders already confirmed.

3.3 Minimum Order Quantities

Certain Products may be subject to minimum order quantities (MOQ) as specified on the individual product listings. We reserve the right to decline orders that do not meet the stated MOQ.

3.4 Offertlist and Quotations

Product listings on the Offertlist section represent our current availability and indicative pricing. Final pricing may be confirmed upon order acceptance.

4. Payment Terms

4.1 Payment Methods

We accept payment by bank transfer (BACS/CHAPS), credit card, and other methods as agreed in writing. Payment details will be provided on your invoice.

4.2 Payment Due Date

Unless otherwise agreed in writing, payment is due within 30 days of the invoice date.

4.3 Late Payment

In the event of late payment, we reserve the right to:

  • Charge interest at a rate of 8% above the Bank of England base rate per annum.
  • Suspend your account and withhold future orders until all outstanding balances are settled.
  • Engage a debt recovery service at your expense.

5. Delivery and Shipping

5.1 Delivery Estimates

Delivery dates provided at the time of ordering are estimates only and are not guaranteed. We will make every reasonable effort to meet the stated delivery timeframes.

5.2 Risk and Title

Risk in the Products passes to you upon delivery. Title to the Products remains with Gonzalez Brothers Coffee until full payment has been received.

5.3 Shipping Costs

Free shipping applies to orders exceeding £100 (excluding VAT). For orders below this threshold, shipping costs will be calculated at checkout and displayed prior to confirmation.

5.4 International Orders

For deliveries outside of the United Kingdom, additional customs duties, taxes, and import fees may apply. These charges are the sole responsibility of the Buyer.

6. Returns and Refunds

6.1 Damaged or Defective Goods

If you receive Products that are damaged or defective, you must notify us within 48 hours of delivery with photographic evidence. We will arrange a replacement or issue a credit note at our discretion.

6.2 Incorrect Orders

If you receive Products that differ materially from what was ordered, please contact us within 5 business days of delivery. We will investigate and, if the error is on our part, arrange a return at no cost to you.

6.3 Change of Mind

As a B2B supplier, we do not accept returns due to change of mind unless agreed in writing prior to order placement.

6.4 Perishable Goods

Due to the perishable nature of specialty coffee, all sales are final once goods have been dispatched, except in cases covered under clauses 6.1 and 6.2.

7. Product Quality and Sourcing

7.1 Quality Standards

All Products supplied by Gonzalez Brothers Coffee are sourced from carefully selected farms in the Ecuadorian Andes. We maintain rigorous quality controls throughout the supply chain.

7.2 Product Descriptions

Product descriptions, tasting notes, and specifications on the Platform are provided in good faith and to the best of our knowledge. Minor variations between lots are inherent in specialty coffee and do not constitute a defect.

7.3 Certifications

Where certifications (e.g., organic, fair trade) are stated, they are accurate at the time of listing. We will notify you of any material changes to a product's certification status.

8. Intellectual Property

All content on the Platform, including but not limited to text, logos, images, and software, is the exclusive property of Gonzalez Brothers Coffee Ltd and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from any content without our prior written consent.

9. Limitation of Liability

To the fullest extent permitted by law:

  • Our total liability to you in connection with these Terms shall not exceed the total amount paid by you for the Products in the twelve (12) months preceding the claim.
  • We shall not be liable for any indirect, consequential, special, or punitive damages, including but not limited to loss of profits, revenue, or business opportunity.
  • We shall not be liable for any failure or delay in performance caused by events beyond our reasonable control (force majeure), including but not limited to natural disasters, strikes, supply chain disruptions, or government restrictions.

10. Confidentiality

Both parties agree to keep confidential any proprietary information, pricing structures, or business terms disclosed during the course of the commercial relationship. This obligation survives termination of these Terms.

11. Termination

We reserve the right to suspend or terminate your account at any time, with or without notice, if:

  • You breach any provision of these Terms.
  • We reasonably suspect fraudulent activity.
  • You fail to make payment by the due date.

You may terminate your account at any time by contacting us in writing. Termination does not relieve you of any outstanding payment obligations.

12. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

In the event of a dispute, both parties agree to first attempt resolution through good-faith negotiation. If no resolution is reached within 30 days, either party may pursue formal legal proceedings.

13. Amendments

We may update these Terms and Conditions from time to time. Material changes will be communicated to registered users via email or a prominent notice on the Platform. Continued use of the Platform after any changes constitutes acceptance of the updated Terms.

14. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

Gonzalez Brothers Coffee Ltd
London, United Kingdom
Email: info@gonzalezbrothers.coffee